Delivery & Returns

Delivery

  • Delivery to mainland UK addresses (excluding Northern Ireland) is £4.95 for orders between £10-£50; £7.95 for orders between £51-£400 and for all orders over £400 there is a flat charge of £14.95.
  • Delivery to UK addresses such as Highland’s, off shore island’s or Northern Ireland is £9.95 for orders between £10-£50. For orders between £51-400 a charge of £20 will be made. Please call/email for delivery costs for orders above £400 to these specific destinations.
  • For delivery to European destinations (or worldwide) please add items to your basket and enter a delivery location to receive a shipping quote. It may be necessary to email us for a quote for some items where a charge cannot be automatically calculated.
  • For oversize or special order products an additional shipping and/or restocking charge may apply, however we will inform you if this is the case prior to fulfilment of the order.

Most deliveries will require a signature on receipt (dependent on COVID restrictions).

Returns

If you are unhappy with your purchase for any reason you can return it to us with the original packaging in an unused condition within 14 days for a full refund, excluding postage costs unless the item is faulty (UK returns only).

return authorisation is required for all returns, please contact us for this information if you would like to make a return. Please do not attempt to return any items without a return authorisation. Any items returned to the incorrect address, in an unsaleable condition or without a valid return authorisation number may be returned to sender.

See our Terms and Conditions pages for more information.

Faulty Items/Damaged Goods

All claims for goods damaged by courier or Royal Mail, or faulty items/missing parts, must be made within 7 days of receipt of order. Please retain all packaging otherwise we may not be able to process your claim.

Payment Options

We accept all Mastercard and Visa debit and credit cards for online payment via Paypal. Payment can also be made by cheque or bank transfer. If you would like to pay by cheque or bank transfer, please register on the website and select ‘pro forma invoice’ as the payment method on the checkout. You will then be able to download a PDF invoice with instructions for payment. Goods will be dispatched once payment has been received in full.