Customer Service: 01253 975900

We’re open:
Monday – Friday, 9am – 5pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery to mainland UK addresses, excluding Northern Ireland, is £4.95 for orders between £10-£50.

For orders from £51-£400 there is a charge of £7.95.

Orders over £400 there is a flat fee of £14.95.

Delivery to UK addresses in the Highland’s, off shore Islands and Northern Ireland have a fee of £9.95 on orders between £10 – £50; and £20.00 on orders between £51-£400. Please call/email for a delivery price for orders valued over £400 to these specific destinations.

For delivery to countries outside the UK (example Europe), we can eaisly ship our products to you. Just  call/contact us at info@wrightypedesign.co.uk for a freight quote. We will obtain the best discounted freight price avaiable while still using well known couriers to deliver your order.

Which payment methods are accepted in the Online Shop?

We accept all Mastercard and Visa debit and credit cards for online payment via Paypal. Payment can also be made by cheque or bank transfer. If you would like to pay by cheque or bank transfer, please register on the website and select ‘pro forma invoice’ as the payment method on the checkout. You will then be able to download a PDF invoice with instructions for payment. Goods will be dispatched once payment has been received in full.

How long will delivery take?

My Education World endeavours to deliver all order within 5 – 8 days of an order being placed. If we are unable to deliver an item within this time frame we will inform you by email.

All products are subject to availability and prices are subject to change. If for any reason we determine that an item will no longer be available or if the price is different from that advertised, we will notify you immediately by e-mail, amend the information on the website, and offer you a full refund or exchange.

How secure is shopping in the Online Shop? Is my data protected?

My Education World uses the third party Secure Payment Service Provider Paypal to process payment transactions.

Paypal have the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, to ensure that all of our customers’ details remain secure throughout the transaction process.

What exactly happens after ordering?

My Education World endeavours to deliver all order within 5 – 8 days of an order being placed. If we are unable to deliver an item within this time frame we will inform you by email.

All products are subject to availability and prices are subject to change. If for any reason we determine that an item will no longer be available or if the price is different from that advertised, we will notify you immediately by e-mail, amend the information on the website, and offer you a full refund or exchange.

Do I receive an invoice for my order?

We will email you a copy of your invoice as soon as we process your order. We accept payment by Paypal, debit or credit card, BACS transfer and by cheque. Our payment terms are 30 days to public sector organisations on receipt of an official PO.

If you are not a public sector organisation, or if you are not able to supply an official purchase order, we can issue a pro-forma invoice which can be paid in advance of dispatch of goods. You can create a pro forma invoice online, by registering on the site and then selecting ‘pro forma’ as the payment method.

Send us an email