TERMS & CONDITIONS

Personal Data

My Education World is a division of Wrightype Design a UK based company. My Education World does not share your data with other individuals, companies or other third parties except where we need to provide products or services requested. Your email address and/or any other data will only be used by ourselves to contact you or to send you details of products or offers we think may be of interest and you can request that these offers are not sent to you at any time.

We have safeguards to protect the personal information we collect from you. You can review our policy here.

Our Cookie Policy

Cookies are small encrypted text files, located in browser directories. They are used by many websites, including this one, to help users navigate websites efficiently and perform certain functions.

Our policy is to use cookies only to improve our service or when they’re essential to the way the site works. We use cookies to collect anonymous data about how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites. We do not use any cookies to store any personal data or other data that could be used to identify individuals.

You can turn off cookies in your browser settings. For more information about more about turning off cookies, visit the independent website https://www.allaboutcookies.org.

Despatch & Delivery

My Education World endeavours to deliver all order within 5 – 8 days of an order being placed. If we are unable to deliver an item within this time frame we will inform you by email.

All products are subject to availability and prices are subject to change. If for any reason we determine that an item will no longer be available or if the price is different from that advertised, we will notify you immediately by e-mail, amend the information on the website, and offer you a full refund or exchange.

My Education World will have no liabilities to customers for any failure to deliver a purchase or any delay in delivery which is due to any act of God, war, strike, lock-out, industrial action, fire, flood, drought, tempest, or any other event or circumstances beyond our reasonable control.

Cancellation and Returns

You may cancel your order by informing My Education World via email or in writing any time up to fourteen days from the day of delivery if you are not satisfied for whatever reason with the product or service and the return has been authorised, you must return the goods to the address as instructed by us in an unused, unopened condition without the seals or wrapping being removed or broken. The total amount charged, minus any postage and packaging fee in the case on an unwanted product, will be refunded in full within 28 days of receipt of the goods. Returned goods are to be accompanied by a note stating your return authorisation number, name and order number, and you will be responsible for the postage costs of returning the goods.

Should you receive a damaged or defective item from My Education World, we will offer a choice of a prompt replacement, a full refund, or an alternative item of the same value. Receipt of damaged or defective goods must be reported by email within 7 days of delivery, and all returns must be authorised. When a return is authorised we will provide information on how to return the goods. Damaged or defective products must be returned within 14 days of delivery and you will not be charged for the postage costs of returning the product or any additional shipping or handling fees for the replacement product on UK orders only.

My Education World are unable to accept any responsibility for the return of goods that have not been sent by recorded mail and proof of receipt provided.

If you have not received delivery of your order within 10 days from the date of order, you must notify My Education World unless you have received an email to inform you of a delay to dispatch. If an item has been returned to us by the courier as undeliverable, we may be able to resend the item to you however an additional postage charge may be payable. My Education World shall not be held liable for replacing or refunding any items reported outside of this period, as courier companies do not allow claims for non-delivery outside this period.

For oversize or special order products, a restocking charge may apply, however we will inform you if this is the case prior to fulfilment of the order.

Non-EU Orders

Where VAT exempt orders are sent by My Education World to customers outside of the European Union, the customer bears full responsibility for any local import taxes or charges that may be due upon delivery. A minimum order value of £100 applies to all non-EU orders.

Payment Card Security

My Education World uses the third party Secure Payment Service Providers, Paypal and Stripe to process all of our payment transactions.

Paypal and Stripe are of the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, to ensure that all of our customers’ details remain secure throughout the transaction process.

Review Discount Vouchers

My Education World may invite customers to independently review their purchase. A voucher may be issued to participating customers. All vouchers are limited to one per customer per order, and may not be used in conjunction with any other offer. Discounts exclude P&P costs where applicable. My Education World reserves the right to withdraw discount vouchers at any time.

Payment by BACS or International Payments

The customer agrees to pay all costs associated with payment by BACS or international bank transfers (IBAN), so the total amount received by My Education World is the full invoice amount.

Technical and Sales Support

All support which a customer requests prior or subsequent to placing an order will be administered via an email or telephone support service. All queries will be responded to in a reasonable time period.

Indemnification

You agree that you shall defend, indemnify, save and hold My Education World harmless from any and all demands, liabilities, losses, costs and claims against My Education World its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed by customer, it’s agents, employees or assigns.

General Information

My Education World reserves the right to refuse service to anyone at their sole discretion without stating reasons.